Job Description

  • Contributing operation on Call system
    • Managing operate to Call system (PBX, IVR, CTI, Voice Recording, ERS) server of stability.
    • Being dedicated to enhancing Call system strategy and business support.
    • Maintaining call system  by reflecting changes according to users’ request.
    • Enhancing user supporting services on Call system .
    • Being immediate response to Call system  failure.
    • Lead technical projects by self, in the scope of technical upgrades.

  • Contributing operation on Backoffice (Claim, SUN, EMS, Image Scan, Webfax, BIMS)

    • Managing operate to backoffice system server of stability.
    • Being dedicated to enhancing backoffice system strategy and business support.
    • Enhancing user supporting services on backoffice system.

Job Requirements

  • Minimum 7 yrs of work experience as IT – Operatiosn & Planning in Insuarnce (financial) industry
  • Language: Korean – Fluent / English – Proficient enough to participate in global meetings and capable of writing documents.
  • Knowledge of Call Center infrastructure (CTI, IVR, Recording) and applications.
  • Understanding of VoIP, telephony systems, and PBX protocols.
  • Ability to design call routing and skill-based routing logic.
  • Strong troubleshooting skills using logs, traces, and network packets.
  • Understanding of API integrations, webhooks, and database-driven events.

Key Competencies

  • Strong problem-solving and root-cause analysis.
  • Fast decision-making and responsiveness during incidents.
  • Effective communication with internal teams and external vendors.
  • Change management and documentation skills.
  • High ownership and responsibility for service stability.
  • Customer-centric mindset.
  • Ability to multitask and prioritize effectively.
  • Basic skills in SQL, Java, JSP.

Primary Role Responsibilities

•    Assist HR team members and support overall HR functions

•    Update and prepare HR data as per local/ regional requests

•    Update internal HR data e.g. HR system, Organization chart, HR local/regional reports, Headcount reports, Staff cost data on a monthly basis etc.

•    Support staff recruitment process by arranging interviews and documentation process by referring to the checklist.

•    To process invoicing and payment process 

•    To update and deliver staff list to internal and external parties upon request 

•    Support Year End Tax Settlement by collecting documents from employees and validating the required documents

•    Manage staff leave compliance and leave balance in leave system.

•    To issue and review employment certificates and confirm business cards for staff 

•    Assist in arranging training programs in coordination with training vendors and to update training records in the template

Other contributions

•    Good PC skill

•    Good level of English and Korean, both oral and written

•    Able to work under pressure, team player, motivated

Experience Level (in Years) – 0 – 2 Years

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization

•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey

BNP Paribas – The Bank Of Green Changes 

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year